Last updated: July 11, 2025
At Printmatesetup.com, we take pride in delivering quality digital marketing and website design services. Your satisfaction is important to us. Please read our Refund & Returns Policy below.
1. Services
Because we provide digital services (such as website design, SEO, and marketing campaigns), which involve time, strategy, and creative work, we generally do not offer refunds once work has begun.
However, if you are not satisfied, please contact us — we want to resolve any issues and ensure you’re happy with the final results.
2. Deposits & Upfront Payments
For most projects, we require a deposit or upfront payment to secure your spot and start work. These payments are non-refundable, as they cover our initial time, research, and resources.
3. Cancellations
If you wish to cancel a project before work has started, please notify us immediately. Depending on the stage of the project:
- If work has not started, we may offer a partial refund.
- If work has already started, the deposit or portion of work completed is non-refundable.
4. Digital Products or Downloads (if applicable)
If we provide downloadable resources, templates, or digital products:
- Due to the nature of digital goods, all sales are final, and we do not offer refunds once the product has been delivered.
5. Revisions & Satisfaction Guarantee
Your satisfaction is our priority. We offer reasonable revisions to ensure the final project meets your expectations, as outlined in your contract or proposal.
6. Contact Us
If you have any questions about this Refund & Returns Policy or wish to discuss a specific situation, please contact us at: https://printmatesetup.com/contact-us/